Reading Bakery Systems (RBS) launched the new RBS eZone, an online portal for improved parts and service support.
The RBS eZone offers customers an easier way to request parts and maintain their RBS equipment. The system allows customers to access 3-D models of their equipment to easily find parts they need to order and see how to assemble and service their machines. This makes maintenance easier and ordering parts more accurate.
“We are excited to offer our customers around the globe an easier and more accurate way to request parts and give them access to critical information they need to maintain their equipment,” said Mark Priar, director of parts and service sales, RBS. “It was important for us to provide 24/7 access so customers have information immediately when they need it.”
The RBS eZone also gives customers access to digital copies of equipment manuals, schematics and maintenance videos. Customers can access the new site at www.readingbakery.com from the home page or under the Parts & Services tab.