DALLAS — Adding to its growing customer service team, tna solutions has appointed Tom McPhee to the newly created position of group technical support manager. Based in the company’s Dallas office, Mr. McPhee will be responsible for coordinating and developing tna’s global technical support teams, including the company’s after-market service division.
Mr. McPhee has more than 20 years of technical service experience. He has held technical support as well as global service management positions across the globe at companies that include TAP Biosystems and Mettler Toledo. tna believes his past experience improving customer satisfaction through effective technical service practices will allow the business to exceed customer expectations.
“Our technical support teams have grown significantly over the last few years as we’ve expanded our product portfolio,” said Alf Taylor, chief executive officer of tna. “Mr. McPhee was the ideal candidate for this role. He not only has a proven track record in coordinating and developing global technical support teams but also has a real passion for customer service, making him the perfect fit for our own business culture.”